Real estate authority to work from Lucknow, website to handle buyer complaints

Four days after the notification of the Uttar Pradesh Real Estate (Regulation and Development) Rules-2016 , the state government on Tuesday said it will create a website and recruit staff. However, the authority will function from Lucknow, thus making it difficult for homebuyers in Ghaziabad, Noida or Greater Noida to get a complaint resolved.

“Since the Uttar Pradesh government has notified rules, now a regulatory authority will be formed soon. Subsequently, the staff required for the purpose will be recruited and a website will enable homebuyers to file a complaint of their grievances,” NR Verma, adviser to Uttar Pradesh housing and urban planning department in Lucknow, said.

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The regulatory authority will consist of a chairperson and three full-time members appointed by the state government.

“Any aggrieved buyer will be empowered to file a complaint online. Later, the authority will address the complaint within a given time frame. If required, the complainant and the developer will have to come to the Lucknow office to complete the process for disposing of a complaint,” Verma said.

However, homebuyers in Noida and Greater Noida said it will be better if the complainant does not have to visit Lucknow. “Travelling to Lucknow from Noida to get a complaint addressed will be tiring. We will demand the real estate regulatory authority to ensure that all issues are disposed of at the district level,” Annu Khan of Noida Estate flat owners association said.

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Administrative powers of the chairperson of the authority will be to decide the strength of staff that will deal with home-buyers’ complaint.

The Real Estate (Regulation and Development) Act, 2016, came into force on May 1, 2016, starting the process of forming operational rules and putting in place the institutional infrastructure to protect consumer interests and promoting the growth of the realty sector in India.

As per the notification, the rules under the act were to be formulated by the Central and state governments within six months from the date of enactment. In addition, states are bound to form real estate regulatory authorities within a year.

[Source:-Hindustan Times]